S
Sprzout
Guest
Placed an order with TCP Global over a week ago - I bought one of their compressor and airbrush kits so that I could have something that would give me constant air.
On the website, it listed that I should be getting the compressor, a Master G44 airbrush, a 6' braided hose, a set of 24 different colored paints from US Art Supply, a quick disconnect, cleaning pot, airbrush holder, and cups & paint sticks to mix colors. I also added some adapters to go from Paasche & Badger to 1/8", and some additional Quick disconnect nipples so that I could quickly change out between airbrushes/colors.
I placed the order, and it started shipping that afternoon. I had two orders, one with the adapters and spare nipples, and the other with the Full compressor/airbrush kit. The one with the adapters and nipples shipped from San Diego, which I expected; TCP is located here in my hometown. In fact, I used to go over to their shop for detailing supplies when it was originally in El Cajon, CA - less than 5 mi. from my home.
The rest of the order, however, was shipped from a location on the East Coast. When it came in, I opened it up, and to my dismay, they sent me two 12 packs of airbrush colors, which is different from what is specified online; they also left out the airbrush hose!
I've written them explaining I'd like the correct materials shipped; it's fairly clear that whoever was packing everything wasn't paying attention. I'm hoping that they'll make good on the order, but I've also seen quite a few responses on Amazon and other sites complaining of TCP having shoddy customer service. Let's hope I get a response, and I can turn this around into something positive.
On the website, it listed that I should be getting the compressor, a Master G44 airbrush, a 6' braided hose, a set of 24 different colored paints from US Art Supply, a quick disconnect, cleaning pot, airbrush holder, and cups & paint sticks to mix colors. I also added some adapters to go from Paasche & Badger to 1/8", and some additional Quick disconnect nipples so that I could quickly change out between airbrushes/colors.
I placed the order, and it started shipping that afternoon. I had two orders, one with the adapters and spare nipples, and the other with the Full compressor/airbrush kit. The one with the adapters and nipples shipped from San Diego, which I expected; TCP is located here in my hometown. In fact, I used to go over to their shop for detailing supplies when it was originally in El Cajon, CA - less than 5 mi. from my home.
The rest of the order, however, was shipped from a location on the East Coast. When it came in, I opened it up, and to my dismay, they sent me two 12 packs of airbrush colors, which is different from what is specified online; they also left out the airbrush hose!
I've written them explaining I'd like the correct materials shipped; it's fairly clear that whoever was packing everything wasn't paying attention. I'm hoping that they'll make good on the order, but I've also seen quite a few responses on Amazon and other sites complaining of TCP having shoddy customer service. Let's hope I get a response, and I can turn this around into something positive.