For Every Airbrush Artist!

Ready to get involved? Register for free and you won't see any google advertising!

Register

Badger Customer Service

Discussion in 'Retailer Reviews' started by Markgman73, May 6, 2015.


  1. Markgman73

    Markgman73 Gravity Guru

    Joined:
    Feb 9, 2015
    Messages:
    158
    Likes Received:
    103
    Trophy Points:
    41
    Location:
    Cincinnati, OH
    After getting my Sotar back with replaced bearing seal and new tip (which they didn't charge me for by the way), and the paint leaking into the trigger came back within hours. Called Customer Service, and they are sending me a replacement airbrush! Great customer service that stands behind their product.
  2. Mr.Micron

    Mr.Micron Royal pain in the air hose Admin

    Joined:
    Feb 28, 2012
    Messages:
    13,537
    Likes Received:
    8,039
    Trophy Points:
    126
    Location:
    Bloomington,Indiana
    That is good to hear that Ken and his gang are taking care of you.
    Shellintons likes this.
  3. Markgman73

    Markgman73 Gravity Guru

    Joined:
    Feb 9, 2015
    Messages:
    158
    Likes Received:
    103
    Trophy Points:
    41
    Location:
    Cincinnati, OH
    I am impressed with the company.
  4. Boltcase

    Boltcase Detail Decepticon!

    Joined:
    Aug 17, 2013
    Messages:
    1,518
    Likes Received:
    934
    Trophy Points:
    111
    Location:
    Gig Harbor, USA
    I havent had any issues yet (knock on wood) to where I need to use Badger's Cust. Serv. , but thats good to hear :thumbsup:
  5. splasha

    splasha Detail Decepticon!

    Joined:
    Nov 8, 2013
    Messages:
    1,841
    Likes Received:
    1,030
    Trophy Points:
    111
    Location:
    Geelong ,Victoria,Australia
    Another fine example of the type of customer service that's fast disappearing, but is a tradition with Badger.
    Should be the model for them all, I think.
  6. Jezurus

    Jezurus Gravity Guru

    Joined:
    Apr 2, 2015
    Messages:
    478
    Likes Received:
    247
    Trophy Points:
    41
    Location:
    East Tennessee
    Hmmmm, I emailed cus ser 3 days ago about my brush and haven't heard anything, I am letting it ride due to the tragedy in their family, I used the customer service email on there site, is that the one I should use?
  7. Markgman73

    Markgman73 Gravity Guru

    Joined:
    Feb 9, 2015
    Messages:
    158
    Likes Received:
    103
    Trophy Points:
    41
    Location:
    Cincinnati, OH
    I just called them.
  8. Jezurus

    Jezurus Gravity Guru

    Joined:
    Apr 2, 2015
    Messages:
    478
    Likes Received:
    247
    Trophy Points:
    41
    Location:
    East Tennessee
    Thanks markgman73, I'll try that if I don't hear from them in a day or so, how do you like the Sotar? Thats the brush I want next, def before I turn in my Krome for service.
    See that you're in Cinn. I lived in Cleveland for 14 years.
  9. Bodyworx

    Bodyworx Spider Splatterer

    Joined:
    Mar 2, 2015
    Messages:
    168
    Likes Received:
    91
    Trophy Points:
    26
    Location:
    Phoenix, AZ
    I use all Passche's now but i can't wait until i can join the Badger Crew. Ive heard NOTHING but good thing about the products and the company. :)
    MeeshellMP likes this.
  10. Markgman73

    Markgman73 Gravity Guru

    Joined:
    Feb 9, 2015
    Messages:
    158
    Likes Received:
    103
    Trophy Points:
    41
    Location:
    Cincinnati, OH
    The sotar is a very comfortable brush. It feels great to paint with. Very smooth trigger easy to control. I really like the brush.
  11. MeeshellMP

    MeeshellMP Goddess Queen of carts Mod

    Joined:
    Mar 11, 2013
    Messages:
    7,016
    Likes Received:
    5,432
    Trophy Points:
    126
    Location:
    Backwoods Michigan USA
    Im so ticked off with my piece of poop Paasche..im gonna call Dennis today, Something needs to be done with it. Ive hated it since i got it
  12. Jezurus

    Jezurus Gravity Guru

    Joined:
    Apr 2, 2015
    Messages:
    478
    Likes Received:
    247
    Trophy Points:
    41
    Location:
    East Tennessee
    Is it a talon?
  13. MeeshellMP

    MeeshellMP Goddess Queen of carts Mod

    Joined:
    Mar 11, 2013
    Messages:
    7,016
    Likes Received:
    5,432
    Trophy Points:
    126
    Location:
    Backwoods Michigan USA
    Its a Vision...never got around to calling dennis today...
  14. Jezurus

    Jezurus Gravity Guru

    Joined:
    Apr 2, 2015
    Messages:
    478
    Likes Received:
    247
    Trophy Points:
    41
    Location:
    East Tennessee
    Man that's a shame, its a great looking airbrush,
  15. MeeshellMP

    MeeshellMP Goddess Queen of carts Mod

    Joined:
    Mar 11, 2013
    Messages:
    7,016
    Likes Received:
    5,432
    Trophy Points:
    126
    Location:
    Backwoods Michigan USA
    Mine was awesome...new in the BOX!! It has sucked since day one. Now everytime I use it, I have paint coming out through the trigger, and out the back of the needle..
  16. Jezurus

    Jezurus Gravity Guru

    Joined:
    Apr 2, 2015
    Messages:
    478
    Likes Received:
    247
    Trophy Points:
    41
    Location:
    East Tennessee
    Is it not the seal? You haven't talked to paashe yet?
  17. Bodyworx

    Bodyworx Spider Splatterer

    Joined:
    Mar 2, 2015
    Messages:
    168
    Likes Received:
    91
    Trophy Points:
    26
    Location:
    Phoenix, AZ
    I have a Talon and love it. I still want a Krome next though.
  18. MeeshellMP

    MeeshellMP Goddess Queen of carts Mod

    Joined:
    Mar 11, 2013
    Messages:
    7,016
    Likes Received:
    5,432
    Trophy Points:
    126
    Location:
    Backwoods Michigan USA
    Nope, not the seal. I forgot to call Dennis Cook today about it. I will call him tomorrow...send it in this time
  19. Jezurus

    Jezurus Gravity Guru

    Joined:
    Apr 2, 2015
    Messages:
    478
    Likes Received:
    247
    Trophy Points:
    41
    Location:
    East Tennessee
    You will love the Krome, heavy duty detail brush!!
    basepaint, Bodyworx and MeeshellMP like this.
  20. MeeshellMP

    MeeshellMP Goddess Queen of carts Mod

    Joined:
    Mar 11, 2013
    Messages:
    7,016
    Likes Received:
    5,432
    Trophy Points:
    126
    Location:
    Backwoods Michigan USA
    Love my KROMES!! yes...I own 2!! Them is my babies!! You will LOVE the Krome!!

Share This Page