So I decided to buy a H&S Infinity. . .

SovietStingray

Young Tutorling
So I've wanted an infinity for a good long while now and finally decided to pull the trigger on ordering one. I ordered up an infinity Cr plus with a .15 needle from a local place (Well the most local). I was super pumped to get it. About a week goes buy and it arrives. I open it up and find and evolution. . . That was a suprise, and a bit of a disappointment.
So ic up the place I bought from and arranged to send it back. Some time later the new airbrush arrives!
I open the box up and yet again was met by disappointment. The airbrush as mostly disassembled in the box. With all the parts just loose in the box. Paint cup not attacked. Air head not attached. So nozzle no needle cap! nothing! The needle was just sticking a half inch out the front of the brush. . . Completely bent to all hell as you'd expect.
So for a second time. I'm sending an airbrush back in hopes of someday they will ship me a correct and functional infinity. . .
 

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That is an Infinity. Did they claim it was new or used? It is strange that the eternal packing was for an Evolution AL Plus.

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Wow. That is completely unacceptable.

Do you mind letting us know where you bought it from so we can maybe avoid such shenanigans in the future ourselves?

I bought my Infinity 2 in 1 from TCP Global about 10 years ago, and had no packing issues, but shipping took forever, and by the time I got it, my box looked like someone had been playing soccer in a field full of mud. These days as I live in Vancouver Canada, I order stuff almost exclusively from Maple Airbrush in Edmonton, and Donna makes sure things are packed professionally and ships right away. Usually only takes a few days.

I've also had a lot of good experience with Spray Gunner, the shipping just take a while.

But as a fellow Canuck, I'd strongly recommend Maple, they carry all the the H&S and Iwata stuff you could want.

So sorry you have had to deal with such a bad experience.

Well, once you get a working Infinity in your hands, you'll love it. My daily driver is my 0.18 Custom Micron, but for really extremely small detail, I break out the Infinity 0.15. The feel is very different, and it throws a lot more paint at a time, so it's not quite as nice as the CM for general work, but when you have to pull a really, really small line or work at really low pressure, it is a champ at laying down clean lines.
 
Well today adds another chapter to this struggle. The replacement for my replacement for my wrong order showed up today. And it's *drum roll* completely fornicate as well. . .
I really did not want to out the company I bought it from because I kinda feel the broken airbrushes likely have nothing to do with them. This newest one was packaged very nicely, lots of paper in the box and the airbrush itself was surrounded by foam. I really don't k ow how it would have been packaged any better. The box and all its contents were completely intact no sign of damage. But inside the airbrush box is just a mess of loose parts and damage.
But as some of you have figured out I did indeed order from maple airbrush supplies. But it's hard for me to blame them for this since it looks more likely to be a problem with h&s putting unassembled airbrushes into boxes and calling it a day.
I'm really not looking forward to calling Donna back for a third time about this but I guess I have too.
What do you guys think? Should I have them sound me out a fourth? Get my money back and order one somewhere else? Maybe have them open the thing before they send it to me to insure it's not destroyed? Or maybe see about just getting a replacement needle since that seems to be the only thing that completely wrecked. . .
My bench is getting depressing being covered in band new airbrushes that I can't use. All waiting to be sent back....
 

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I certainly can't explain your dilemma, but I can say that I know Donna will not stop until you are happy. Give her the opportunity to make it right. If a new needle will get you going, that is probably the fastest solution.
 
Wow, that is shocking. Def give Donna a call and send the photos. She should know what is going on. I am sure she will make it right.

I am so sorry that you've had this experience. What the h*ll is going on with the H&S packing at the factory!?
 
@Maple Art ,
Donna, you have never let anyone down to my knowledge...
Like Kim I suspect this is a factory/courier problem but your input is very very welcome
 
@Maple Art ,
Donna, you have never let anyone down to my knowledge...
Like Kim I suspect this is a factory/courier problem but your input is very very welcome

Thanks Jack ;)

so the great airbrush debacle....

Just to clarify the time line of all this... mess.... the airbrush was ordered on April 14th - Yes there was a shipping error in airbrush models... completely our mistake - an oversight @SovietStingray was understanding that sometimes things happen and we sent out the correct airbrush with a return label for the wrong model.... we made it right immediately, as I told the customer, we trust our customers will return the incorrect item immediately upon receiving the correct airbrush in the same packaging using the return label.... The Airbrush was originally ordered on April 14 and was Delivered on the April 16th. The correct airbrush was sent on Friday April 17th and received on Monday the 20th and as luck would have it a quality control issues @ H & S .... no questions asked and we made it right again... sent another airbrush out with a return label for the airbrush as soon as we were notified of the issue which brings us to yesterday.... Yesterday, April 22 and boom again... (are you freakin kidding me) This time we opened the airbrush and double checked it and it's perfect.... and it's once again off and should be there tomorrow.... 3 times lucky? Things like this are highly highly unusual regardless of the manufacturer.

I have contacted H & S and they are just as shocked as I was. once I get these airbrushes back,( @SovietStingray return labels provided) they will work with me on the issues. H & S like iwata absolutely ROCK there dealer service!

When there is an issue of any kind weather Maples error or not we make it right as fast and as efficient as we can we never leave a customer "hanging"
 
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Thanks Jack ;)

so the great airbrush debacle....

Just to clarify the time line of all this... mess.... the airbrush was ordered on April 14th - Yes there was a shipping error in airbrush models... completely our mistake - an oversight @SovietStingray was understanding that sometimes things happen and we sent out the correct airbrush with a return label for the wrong model.... we made it right immediately, as I told the customer, we trust our customers will return the incorrect item immediately upon receiving the correct airbrush in the same packaging using the return label.... The Airbrush was originally ordered on April 14 and was Delivered on the April 16th. The correct airbrush was sent on Friday April 17th and received on Monday the 20th and as luck would have it a quality control issues @ H & S .... no questions asked and we made it right again... sent another airbrush out with a return label for the airbrush as soon as we were notified of the issue which brings us to yesterday.... Yesterday, April 22 and boom again... (are you freakin kidding me) This time we opened the airbrush and double checked it and it's perfect.... and it's once again off and should be there tomorrow.... 3 times lucky? Things like this are highly highly unusual regardless of the manufacturer.

I have contacted H & S and they are just as shocked as I was. once I get these airbrushes back,( @SovietStingray return labels provided) they will work with me on the issues. H & S like iwata absolutely ROCK there dealer service!

When there is an issue of any kind weather Maples error or not we make it right as fast and as efficient as we can we never leave a customer "hanging"
Thanks Donna, I always know there are two sides to any ‘story’. I hope things work out for @SovietStingray and for you. I’d also like to hear the end chapter from H & S, it’s always nice when a manufacturer stands behind their product
 
You know the worst part about this post for me?? I was sooo waiting for some feedback on the H&S ! lol I have been looking at them a long time and was very curious how it sprayed.
I hope you finally get to use one.. sorry about all your trouble.
 
You know the worst part about this post for me?? I was sooo waiting for some feedback on the H&S ! lol I have been looking at them a long time and was very curious how it sprayed.
I hope you finally get to use one.. sorry about all your trouble.
I've contacted them twice and got a response within a business day or two. Does seem strange the brushes weren't fully assembled prior to shipping.

Sent from my HD1905 using Tapatalk
 
IMG_20200427_170738_NR.jpg So replacement number 4 showed up today. And. . .


It's perfect.

I've been playing with it for the last hour or so and it's a gorgeous brush. It came fully intact just as Donna @Maple Art said it would be.

Although this was a fairly frustrating experience Donna was great at correcting the mistakes and making sure everything was right in the end. And I'd like to apologize to her for being such a pain the ass . And I hope that the rest of her sales go smoother then mine did lol. And thanks for all your help Donna. Your top notch and thanks for the maple candies
 
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You know the worst part about this post for me?? I was sooo waiting for some feedback on the H&S ! lol I have been looking at them a long time and was very curious how it sprayed.
I hope you finally get to use one.. sorry about all your trouble.


Hey Jesse now that I finally have my hands on a working infinity I would be more then happy to answer any questions you have about it. If you want me to test anything out for you I would be more then happy
 
So replacement number 4 showed up today. And. . .


It's perfect.

I've been playing with it for the last hour or so and it's a gorgeous brush. It came fully intact just as Donna @Maple Art said it would be.

Although this was a fairly frustrating experience Donna was great at correcting the mistakes and making sure everything was right in the end. And I'd like to apologize to her for being such a pain the ass . And I hope that the rest of her sales go smoother then mine did lol. And thanks for all your help Donna. Your top notch and thanks for the maple candies

Thanks @SovietStingray ,I am sorry for the debacle - as mentioned H & S are just as stunned and frustrated, as I am over this - As soon as I get the brushes back, I will be working with H & S , I need to have the brushes back on my desk before we can do anything.... This was an absolute anomaly, never in all my years have I had anything that comes close to a customer receiving airbrushes let alone x2 not correctly assembled...
 
Thanks @SovietStingray ,I am sorry for the debacle - as mentioned H & S are just as stunned and frustrated, as I am over this - As soon as I get the brushes back, I will be working with H & S , I need to have the brushes back on my desk before we can do anything.... This was an absolute anomaly, never in all my years have I had anything that comes close to a customer receiving airbrushes let alone x2 not correctly assembled...

Donna, never a doubt in my mind that you would take care of all this! I looked at the photo's of the brushes, and my speculation is that they brushes were not shipped disassembled, but rather that they were perhaps subjected to vibration in the process. The needles were installed to full depth, which says to me the heads were on the brush when they went in the case. Certain frequencies of vibration will unscrew parts like it is no ones business. Just my .02. I am sure that H&S will have no trouble taking care of you, on your end. Just one of those things...
 
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