Here a few weeks ago I placed in order for quiet a few 16oz wicked paints from Coast. I opened the Burnt Orange and it smelled horrible! I mean really stunk up the house. So I called Coast and it was suggested I call Createx themselves. I did and they confirmed that the batch was indeed bad. Now here is the kicker...the lady that called me back asked me what size bottle it was and what my address was. That was it! A few days later I got more than just the replacement bottle. Thank you Createx! Now, on a side not, I am not too sure just how honest of a person I am, if it had been a Black or White color instead of burnt orange....I might have told the lady...IT WAS A GALLON! Again thank you Createx!